1. Who we are
Stay in Style AUS Pty Ltd (ABN 83 592 071 468, ACN 619 304 827) operates stayinstyleaus.com, an independent concierge service arranging accommodation, dining and experiences connected with Crown Perth, Burswood, Western Australia. We are the controller of personal information collected through this website, our enquiry forms and our concierge correspondence. This policy explains what we collect, why, and the choices you have. It is drafted under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we apply the same care to international visitors covered by other regimes.
2. Information we collect
We collect what you give us directly: name, email address, phone number, travel dates, party size, preferences you share (dietary needs, room types, celebration notes), and the content of your messages. When a booking proceeds we may collect billing details and identity information the hotel or venue requires — for example, casino salon applications involve Crown's own identity checks, which are governed by Crown's privacy policy in addition to ours. We also collect limited technical data automatically: device and browser type, pages visited, referral source and approximate location, via cookies described in our Cookie Policy. We do not seek to collect sensitive information; if you volunteer health or accessibility details so we can serve you better, we treat them as sensitive and use them only for the stated purpose.
3. How we use your information
Your information is used to respond to enquiries, prepare quotes, place and manage bookings, personalise itineraries, coordinate transfers and on-site services, and communicate before, during and after your stay. With your consent we send occasional news and seasonal offers — every such email carries a working unsubscribe. We also use aggregated, non-identifying data to understand which services guests ask about and to improve the site. We do not sell personal information, and we do not profile you for unrelated advertising.
4. Cookies and analytics
The site uses a small number of cookies: strictly necessary ones that make pages work, preference cookies that remember choices such as the cookie-banner decision, and lightweight analytics that count visits and page popularity. You can refuse non-essential cookies through the banner or your browser settings without breaking the site. Full details — including the specific cookies and their retention — are set out in our Cookie Policy at stayinstyleaus.com/cookie/.
5. Who we share it with
To fulfil a booking we share the necessary details with Crown Perth and its relevant venues (hotels, restaurants, spa, theatre), and with vetted third parties delivering your itinerary — chauffeurs, tour operators, event suppliers — limited to what each needs. We may share data with professional advisers, insurers, payment processors and authorities where the law requires. Suppliers are bound by confidentiality and may not use your details for their own marketing. Transfers outside Australia occur only where a booking requires it (for example, an overseas card processor), using providers with recognised safeguards.
6. Retention and security
Enquiry correspondence is retained for up to 24 months so we can pick up returning requests; booking records are kept for the period tax and consumer law requires — generally seven years. We store data on reputable cloud infrastructure with encryption in transit and at rest, restrict access to staff who need it, and review access quarterly. No method is perfect, but we maintain an incident-response process and will notify you and the Office of the Australian Information Commissioner promptly if a breach is likely to cause serious harm.
7. Your rights
You may request access to the personal information we hold about you, ask us to correct it, ask us to delete it where the law allows, object to or restrict particular uses, and withdraw marketing consent at any time. Visitors from the EU/UK may additionally exercise rights under the GDPR — including portability and the right to lodge a complaint with a supervisory authority — and Australian residents may complain to the OAIC. To exercise any right, email [email protected] from the address concerned; we respond within 30 days and sooner where practicable.
8. Changes and contact
We may update this policy as our services or the law evolve; material changes are flagged on this page with a new 'last updated' date, and significant changes are notified to guests with active bookings by email. Questions about privacy, requests about your data, and complaints can be sent to [email protected] or in writing to Stay in Style AUS Pty Ltd, Bolton Avenue and Great Eastern Highway, Burswood, Perth WA 6100, Australia. The concierge desk answers +61 8 9362 8888 daily between 7:00 and 23:00 AWST.
